How subscription cancellations and refunds work in Anviom CRM today.
1.How to cancel
An organization administrator can cancel the subscription from the Billing page inside Anviom CRM.
2.Cancelling within 7 days
If you cancel within 7 days of your subscription's first activation, the subscription ends immediately and your initial subscription payment is refunded to the original payment method in full.
3.Cancelling after 7 days
After that period, cancellation takes effect at the end of your current billing period. You keep access until then, and fees already paid for that period are not refunded.
4.Plan changes and additional seats
- Changing plan takes effect immediately. There is no charge or refund at the time of the change; the next renewal is billed at the new plan's price.
- Users added in the middle of a billing period are charged only for the days left in that period.
- Removing users or moving to a lower plan doesn't refund the current period; it lowers the bill from the next renewal.
5.Refund processing
Refunds are issued through Razorpay to the original payment method. Processing time: 5–7 working days after the refund is issued.
6.Your data after cancellation
Your organization's lead data is permanently deleted 30 days after cancellation. Export anything you need before then. Billing records are retained as required by law.
7.WhatsApp charges
WhatsApp messaging charges are billed by Meta directly and are outside this policy.