Data deletion

• Archiving a lead in the CRM hides it from lists but does not delete it; archived leads can be restored. Permanent deletion works as described below.
• When a subscription is cancelled, the organization's lead data (leads, notes, activities, follow-ups, tags and related records) is permanently deleted 30 days after cancellation.
• When an administrator deletes (deactivates) a user, that user's personal details are deleted 30 days later.
• Suspending an organization never deletes its data.
• To request deletion earlier, or deletion of user accounts, email support@anviom.com from an administrator's address.

If you submitted your details to a business that uses Anviom CRM — for example through a Facebook or Instagram lead form — that business controls your data. Please ask them to delete it.

You can also contact us at support@anviom.com with the name of the business and the email or phone number you used. We will pass your request to that organization and assist it in deleting your data.

Billing, invoice and payment records are retained where required by law.

We acknowledge deletion requests promptly and complete them within 30 days. Deleted data may remain in backups for up to 7 further days until those backups expire.