Anviom CRM - frequently asked questions

Anviom CRM is a lead management and sales CRM for growing teams in India. It brings every enquiry into one place, assigns each lead to the right person automatically and keeps every follow-up on schedule, so no lead goes cold. It is made by Anviom Technologies Private Limited, a software company in Bengaluru.

Businesses in India that get enquiries from ads, walk-ins and calls and need their team to follow up quickly - for example coaching and education institutes, real estate teams and healthcare providers. It suits teams from 5 people to large organisations with many branches.

Yes. Connect your Meta account and leads from your Facebook and Instagram lead forms arrive automatically, with the form fields mapped to CRM fields. If a lead can't be fetched (for example because the Facebook login expired), it is kept for reprocessing rather than lost.

Yes. Upload a CSV file, map its columns to CRM fields, and review a per-row report of anything that couldn't be imported.

Assignment rules route each new lead by territory, team and other details, round-robin spreads leads evenly across eligible people, and managers can assign or transfer leads in bulk. A rep's lead flow can be paused while they are away.

Yes. Define your own lead statuses, custom fields, sources and tags, hide fields you don't use, and require approval for sensitive status changes.

Not today. AI-assisted features are on the roadmap; they will only be described as available once they ship.

Starter is Rs 399 per user per month (5 users included) and Professional is Rs 699 per user per month (10 users included). Enterprise, from 30 users, has custom pricing. Annual billing saves about 20%.

No, not at present. Prices are in Indian rupees and the price shown is the full amount you pay.

It is priced for small and growing Indian teams: a 5-person team on Starter pays Rs 1,995 a month, with Meta lead ads, automatic assignment, follow-up reminders and reports included.

Yes. Administrators add seats or change plan from the Billing page inside the CRM.

WhatsApp message charges are set by Meta. With your own WhatsApp Business account connected, Meta bills them to that account.

In India. All customer data in Anviom CRM - hosting, databases and files - is stored in the AWS Asia Pacific (Mumbai) region.

Connections use HTTPS/TLS, stored data is encrypted at rest by AWS, backups run daily, each organisation's data is kept separate, and roles and permissions control who sees which leads. Every significant action is recorded in an audit log.

Yes. Roles have visibility scopes - own, team, department, reporting chain or organisation-wide - and permissions can be set per role and per person.