This policy explains how Anviom Technologies Private Limited (“Anviom”, “we”) handles personal data in connection with Anviom CRM and this website.
1.Who we are
Anviom Technologies Private Limited, registered office: 16, Patori, Nawada, Bihar 805121; operations office: 16th Main, BTM Layout 2nd Stage, Bengaluru, Karnataka 560076, CIN U62011BR2026PTC088416. Anviom CRM is offered to businesses in India.
2.Our role for different data
- Lead data that our customers store in Anviom CRM (for example enquiries from their own campaigns) is controlled by that customer organization. We process it on their behalf and on their instructions.
- Account data about users of Anviom CRM and about customer organizations (names, work email, phone, organization and billing details) is handled by us to provide and bill for the service.
- Website visitors: this marketing site does not use analytics or advertising cookies.
3.Data we process
- User account details: name, email, phone, role and sign-in/session records.
- Organization details: name, contact details, GST/PAN where provided, subscription and invoice records.
- Lead data entered, imported or received from a customer's connected integrations (such as Meta lead ads).
- Records of actions taken in the product (activity timelines and an audit log).
- Payment information is handled by our payment processor, Razorpay; we do not store card or bank details.
4.How we use data
- To provide, secure and support Anviom CRM.
- To send service notifications (for example invitations, password resets, follow-up reminders).
- To process subscriptions, invoices and refunds.
- To meet legal and financial record-keeping obligations.
6.Retention and deletion
- Account data is kept while the account is in use. When a user is deleted (deactivated) by their organization, or asks us to delete their account, their personal details (name, email, phone and sign-in data) are deleted within 30 days. Records of their past work in the CRM stay with the organization, shown as “Deleted user”.
- When a customer cancels their subscription, their organization's lead data and the personal details of all its users are permanently deleted 30 days after cancellation.
- A suspended organization's data is never deleted because of the suspension. Data is deleted only when the organization or the user cancels, deletes or asks us to delete it.
- Billing and payment records are retained as required by law.
- See our data deletion page for how to request deletion.
- Database backups are taken daily and kept for 7 days, then deleted automatically, so deleted data can remain in backups for up to 7 days.
7.Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of or erasure of your personal data, and raise a grievance. If your data is in a customer's CRM (for example as a lead), please contact that organization first — they control that data.
Contact: support@anviom.com. Grievance Officer: Raushan Kumar, email support@anviom.com.
8.Security
We apply technical and organizational measures described on our security page.
10.Changes to this policy
We will update the effective date above when this policy changes.